Monthly Archives: September 2014


September Downtime Complete

It took a few hours longer than planned due to the SAN reporting some issues after restarting, but we are back up and running.


XML-RPC Client

From time to time we’ve had people wonder if the XML-RPC API is turned on for their Bugzilla installation. The answer is yes in all cases. Nevertheless it is difficult to verify as Bugzilla will not give you a meaningful response if you go to https://<mybugzilla>/xmlrpc.cgi in your browser.

Other clients want to verify some off error message they are getting from a tool that integrates with Bugzilla through the XML-RPC API.

To solve these questions we have deployed our online XML-RPC client.

xml-rpc client

By default it has the URL and credentials for our Bugzilla demo, but you can point it to any Bugzilla with XML-RPC enabled (even https://bugzilla.mozilla.org/).

The tricky bit is the parameter XML.

Bugzilla XML-RPC expects a single <struct> element. The names of the parameters listed in the API docs for each function are the <name> element for the struct <member>s. See Bugzilla::WebService::Server::XMLRPC and Bugzilla::WebService for more information.

For example

<param>
 <struct>
 <member>
 <name>Bugzilla_login</name>
 <value>demo@devzing.com</value>
 </member>
 <member>
 <name>Bugzilla_password</name>
 <value>password</value>
 </member> 
 </struct>
</param>

This is the minimum set of parameters for Bugzilla 4.4.x as almost all methods require authentication.

To retrieve a bug you need to set the method to Bug.get and parameter XML to something like the following:

<param>
 <struct>
 <member>
 <name>Bugzilla_login</name>
 <value>demo@devzing.com</value>
 </member>
 <member>
 <name>Bugzilla_password</name>
 <value>password</value>
 </member>
 <member>
 <name>ids</name>
 <value>
   <array>
     <data>
       <value><i4>12</i4></value>
     </data>
   </array>
</value>
 </member>
</struct> 
</param>

For more information on how to represent various data types see the XML-RPC specification.


September Downtime Notice

We have scheduled a 6 hour downtime window on Sunday Sept 28 starting at 02:00 GMT.

During this downtime we will be performing some major infrastructure upgrades including:

  • New redundant routers, switches and firewalls.
  • 10Gbps Internet connectivity to multiple carriers.
  • New redundant 8Gbps fiber channel switching fabrics (A and B side fabrics) for storage.
  • 5 new SANs (Storage frames).
  • Upgraded power.

The bulk of this new equipment is already installed and tested. During the downtime we will be physically moving the servers to the new cabinets and verifying the final configuration. We are doing everything possible ahead of time to ensure a smooth and trouble free upgrade.