Frequently Asked Questions
Sign in / Sign up
Q: Why do I have to use my Google, Yahoo, WordPress etc. account?
A: We are using a technology called OpenID. OpenID is an open standard that lets you sign in to other sites on the Web using an account you already have. This means less usernames and passwords to remember and less time spent signing up for new sites (like this one).
Q: How do I get an OpenID?
A: If you have a Google, Yahoo, WordPress, MyOpenID or Flickr account you already have one!
Q: Do you have access to my password?
A: Nope. That is the beauty of OpenID.
Q: What if I don't want to use my existing Google or Yahoo account?
A: We suggest signing up for a free OpenID at myOpenID.
Q: Can I use my Google App account?
A: Only if you have Google Apps Premier Edition and your administrator has enabled this feature. You must use the OpenID option and not the Google option.
When prompted for your OpenID use: https://www.google.com/accounts/o8/site-xrds?hd=mydomain.com (replacing mydomain.com with your domain).
If you are the administrator you can turn this on by going to "Advanced tools" -> "Authentication" -> "Federated Login using OpenID" -> "Setup OpenID Provider" -> check "Allow users to sign in to third party web sites using OpenID".
Bugzilla
Q: Can my Bugzilla instance be public/private?
A: Yes. You have complete administrative access to your instance and can set it up as private or public.
Q: Do you backup my data?
A: Absolutely! We backup your data nightly. Additionally you can download a backup whenever you want from the settings page.
Q: Can my Bugzilla instance send reminder emails (whining)?
A: Yes. Whining can be set up on request.
Q: Can I import my existing bug database?
A1: If you purchase a full year we will import your existing Bugzilla database for free (up to 5,000 defects).
A2: If you do not want to purchase a full year the charge will be $100 for up to 5,000 defects from an existing Bugzilla.
A3: If you want to move your bugs from a non-Bugzilla tracking system there will be a $120/hour charge. Contact us for more information.
Q: Are Deskzilla and BugMon supported?
A: Yes. Deskzilla and BugMon are supported.
Q: Is there documentation for Bugzilla?
A: Yes, see: Bugzilla Documentation.
Q: I have an existing Bugzilla installation, can I move it to you?
A: Yes, you will need to export your database and send it to us. See: this Bugzilla FAQ for more information.
Q: Do you support other languages besides English?
A: We can provide a number of localized versions of Bugzilla including: Bulgarian, Czech, German, Spanish, French, Japanese, Russian, Chinese (Simplified and Traditional). Contact us and we will install whichever localization(s) you need.
Q: How do I make my Bugzilla instance private?
A: Log in as an administrative user. Click the Admistration link at the top of the page. Click the Parameters link. Click the User Authentication link on the left menu. Scroll down until you find the requirelogin option. Set this option to "On". Then be sure to scroll to the bottom of the page and click the Save Changes button.
Q: Can I submit bugs via email?
A: Email bug submission is not supported at this time. However, the Bugzilla XML-RPC interface is a good option.
Subversion
Q: How many repositories can I create?
A: You can have as many repositories as you want.
Q: How many users can I create?
A: You can have as many users as you want.
Q: Do you backup my data?
A: Absolutely! We backup your data nightly. Additionally you can download a backup whenever you want from the settings page.
MantisBT
Q: Can my MantisBT instance be public/private?
A: Yes. You have complete administrative access to your instance and can set it up as private or public.
Q: Do you backup my data?
A: Absolutely! We backup your data nightly. Additionally you can download a backup whenever you want from the settings page.
Billing/Account
Q: What payment methods do you support?
A: We accept Visa, Mastercard, American Express and Discover through Amazon payments.
Q: Is phone support available?
A: At this time phone support is not an option.
Q: How do I update my contact or billing information?
A: After you sign in you can update your information from the settings page.
Q: How do I cancel my subscription?
A: You can cancel your account/subscription at any time by clicking the 'Cancel My Account' button on the settings page after you sign in. If you cannot sign in send email to support@devZing.com and we will assist you.
Other
Q: Where are you based?
A: Wayne Allen Enterprises is based in Portland, OR USA. Our data center is near Chicago, IL.
