Phone support is available for an additional cost. Take a look at the Pricing page for more information, or check your account control panel for the number if you have purchased phone support or wish to upgrade. Single incident support is also available.
We are happy to load a backup of your existing Bugzilla database. We can upgrade from almost any Bugzilla version. Contact us if have any specific questions.
If you want to move your bugs from a non-Bugzilla tracking system contact us to see if we have already created a importer for your current system. For custom importers we charge $125/hour. Contact us for more information.
By default all Bugzilla instances are private, if yours is not for some reason here is how to change it.
Log in as an administrative user. Click the Admistration link at the top of the page. Click the Parameters link. Click the User Authentication link on the left menu. Scroll down until you find the requirelogin option. Set this option to "On". Then be sure to scroll to the bottom of the page and click the Save Changes button.
We have several Subversion hooks that you can make use of. You can read all about our subversion hook scripts.
More hooks are being developed all the time, let us know if you are looking for something specific.